Intermittent login difficulty on IBM Support portal

Incident Report for IBM Apptio

Resolved

This incident has been resolved.

Posted Jul 10, 2026 - 17:33 UTC

Monitoring

The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone:
US & Canada 1 877 327 7846
Brazil +55-8000004529
United Kingdom +44-8003688980
Australia +611800565767

Posted Jul 10, 2026 - 15:50 UTC