Middle East Application Services Unavailable
Monitoring - Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Jun 03, 2026 - 19:57 UTC

About This Site

This is the official IBM Apptio Status Page, your central resource for real-time and historical data on the availability and performance of the IBM Apptio platform.

What you can do here:
-Check the current operational status of each IBM Apptio service and component.
-View the history of past incidents and scheduled maintenance events.
-Subscribe to notifications to receive updates on significant incidents that impact service availability, including when they are opened, updated, or resolved. Look for the "Subscribe to Updates" button at the top of this page.

If you are experiencing an issue that is not shown here please contact us at https://support.ibm.com

Need more help using this page?
Read our step-by-step guide, Staying Informed with the IBM Apptio Status Page, on the IBM Community blog. https://community.ibm.com/community/user/blogs/sujina-s/2026/05/08/staying-informed-with-the-ibm-apptio-status-page

Product specific maintenance schedules can be found on the IBM TechXchange Community.
Costing: https://community.ibm.com/community/user/viewdocument/apptioone-platform-maintenance-sche
Planning: https://community.ibm.com/community/user/viewdocument/product-upgrade-and-system-maintena-1
Datalink: https://community.ibm.com/community/user/viewdocument/datalink-maintenance-window

Regular maintenance schedules for shared platform services can also be found on the IBM TechXchange Community, on the Planning page linked above.

Uptime over the past 90 days. View historical uptime.
Americas (US) - AWS Operational
90 days ago
99.91 % uptime
Today
Access and User Management (frontdoor.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
99.97 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Americas (US2) - Azure Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-us2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Australia (AU) - AWS Operational
90 days ago
99.92 % uptime
Today
Access & User Management (frontdoor-au.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Canada (CA) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-ca.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU) - AWS Operational
90 days ago
99.92 % uptime
Today
Access & User Management (frontdoor-eu.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU2) - Azure Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-eu2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
India (IN) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-in.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.64 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-jp.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.63 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Middle East (ME) - AWS Under Maintenance
Access and User Management (frontdoor-me.apptio.com) Under Maintenance
Costing, Billing, Demand and TBM Studio Under Maintenance
Planning Under Maintenance
Apptio BI Under Maintenance
Datalink Under Maintenance
Benchmarking Under Maintenance
Subscription and Notification Emails Under Maintenance
Automated Data Management Under Maintenance
US GovCloud (USGOV) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-usgov.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Frontdoor Maintenance EU Region Aug 12, 2026 05:00-07:00 UTC

IBM Apptio will perform scheduled maintenance on Wednesday, August 12th, from 5:00 PM to 7:00 PM UTC. During this window, you may experience a brief interruption to Frontdoor login services lasting approximately 5 minutes or less. If you encounter difficulty signing in, please wait a few minutes and try again.
Posted on Aug 06, 2026 - 12:40 UTC

GovCloud Scheduled Monthly Maintenance Aug 14, 2026 22:00 - Aug 15, 2026 02:00 UTC

Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EDT and running until 10pm EDT. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.

Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Aug 05, 2026 - 16:10 UTC

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

IT Planning inaccessible
Resolved - This incident has been resolved.
Aug 3, 18:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 17:41 UTC
Update - We are continuing to investigate this issue.
Aug 3, 17:11 UTC
Investigating - Apptio Engineering is actively investigating an issue that is causing slowness or inaccessibility with IT Planning.
Aug 3, 16:48 UTC

Aug 2, 2026

Infrastructure maintenance for Azure hosting regions US2 and EU2
Completed - The scheduled maintenance has been completed.
Aug 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:00 UTC
Scheduled - Apptio's User Interface platform will undergo a brief maintenance period while we migrate static asset delivery to our CDN infrastructure. During this time, users may experience temporary unavailability when accessing IBM Apptio applications.
Jul 20, 17:00 UTC

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Harbor W3 Migration
Completed - The scheduled maintenance has been completed.
Jul 30, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 17:00 UTC
Scheduled - Harbor is switching to using W3 Credentials to log in. Minimal to no impact expected for users. Automations and CI/CD will not be impacted.
Jul 27, 19:55 UTC

Jul 29, 2026

Datalink Connectors in Waiting or Running status
Resolved - This incident has been resolved.
Jul 29, 20:51 UTC
Monitoring - Our vendor has implemented corrective actions to resolve this issue, and we are now monitoring the service.
Jul 29, 19:37 UTC
Investigating - We are currently experiencing an issue affecting Datalink connector executions. Connectors may become stuck in the "Running" or "Waiting" state and not proceed.
The issue is related to an ongoing vendor outage.
Jul 29, 19:06 UTC
Datalink Connectors Stuck in Waiting or Running
Resolved - This issue has been resolved. The majority of connector runs have completed successfully. If you experience any failed connector runs, please rerun them.
Jul 29, 17:22 UTC
Monitoring - Our vendor has taken corrective action and connectors are completing now. We are monitoring the status of the service.
Jul 29, 16:26 UTC
Investigating - We are experiencing a vendor issue that is preventing Datalink connectors from completing. Connectors may appear in a Waiting or Running state.
Jul 29, 16:00 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

US Frontdoor authentication issue
Resolved - This incident has been resolved.
Jul 27, 18:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 17:33 UTC
Investigating - We are investigating an issue with the IBM Verify service which is resulting in failed authentication through Frontdoor.
Jul 27, 17:19 UTC

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Datalink/Datadrop infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 UTC
Scheduled - Apptio will be conducting planned infrastructure maintenance to Datalink and Datadrop that will result in a change to the SSH host key for Datadrop SFTP services.

Most customers will not be impacted by this change. Only customers who verify or pin SSH host keys may experience a disruption of Datadrop connections following the maintenance window.

If you are among those customers, you may see one or more of the following symptoms when attempting to connect to Datadrop after the maintenance: a CLI warning stating "Warning: Remote Host Identifcation Has Changed" or "Host key verification failed," or a warning dialog in GUI clients such as FileZilla or WinSCP indicating that the server fingerprint has changed.

If you experience any of these connection failures after the maintenance event, please refer to the Host Fingerprint Update Guide https://community.ibm.com/community/user/viewdocument/datadrop-sftp-host-fingerprint-update-guide for step-by-step instructions on how to update your stored host key and restore connectivity. The guide covers both GUI client workflows and CLI or automated pipeline environments.

No action is required in advance. Most customers will experience no disruption and will not need to make any changes. If you have questions or continue to experience issues after following the guide, please contact Apptio Support.
Jul 23, 18:22 UTC

Jul 24, 2026

No incidents reported.

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