Monitoring - Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Jun 03, 2026 - 19:57 UTC
This is the official IBM Apptio Status Page, your central resource for real-time and historical data on the availability and performance of the IBM Apptio platform.
What you can do here:
-Check the current operational status of each IBM Apptio service and component.
-View the history of past incidents and scheduled maintenance events.
-Subscribe to notifications to receive updates on significant incidents that impact service availability, including when they are opened, updated, or resolved. Look for the "Subscribe to Updates" button at the top of this page.
If you are experiencing an issue that is not shown here please contact us at https://support.ibm.com
Apptio's User Interface platform will undergo a brief maintenance period while we migrate static asset delivery to our CDN infrastructure. During this time, users may experience temporary unavailability when accessing IBM Apptio applications. Posted on
Jul 20, 2026 - 17:00 UTC
Completed -
The scheduled maintenance has been completed.
Jul 25, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 UTC
Scheduled -
Apptio will be conducting planned infrastructure maintenance to Datalink and Datadrop that will result in a change to the SSH host key for Datadrop SFTP services.
Most customers will not be impacted by this change. Only customers who verify or pin SSH host keys may experience a disruption of Datadrop connections following the maintenance window.
If you are among those customers, you may see one or more of the following symptoms when attempting to connect to Datadrop after the maintenance: a CLI warning stating "Warning: Remote Host Identifcation Has Changed" or "Host key verification failed," or a warning dialog in GUI clients such as FileZilla or WinSCP indicating that the server fingerprint has changed.
If you experience any of these connection failures after the maintenance event, please refer to the Host Fingerprint Update Guide https://community.ibm.com/community/user/viewdocument/datadrop-sftp-host-fingerprint-update-guide for step-by-step instructions on how to update your stored host key and restore connectivity. The guide covers both GUI client workflows and CLI or automated pipeline environments.
No action is required in advance. Most customers will experience no disruption and will not need to make any changes. If you have questions or continue to experience issues after following the guide, please contact Apptio Support.
Jul 23, 18:22 UTC
Resolved -
This incident has been resolved.
Jul 22, 23:45 UTC
Update -
We are continuing to monitor for any further issues.
Jul 22, 06:29 UTC
Monitoring -
We have identified the source of the performance degradation and implemented corrective measures. Service performance has returned to normal levels, and we continue to monitor the environment to ensure stability.
Jul 21, 20:12 UTC
Investigating -
The Apptio Planning application is currently experiencing some slowness. Our team is investigation this issue.
Jul 21, 18:47 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 13:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:01 UTC
Scheduled -
Apptio will be performing scheduled maintenance affecting TBM Studio, Costing, and Billing services. This maintenance is planned for Saturday, July 18, 2026, from 12:00 AM to 6:00 AM PDT (7:00 AM to 1:00 PM UTC) and will impact customers hosted in the Americas Azure (US2) and Europe Azure (EU2) regions. During this maintenance window, the affected services - TBM Studio, Costing, and Billing - may be partially or fully unavailable for customers in the Americas Azure (US2) and Europe Azure (EU2) regions. You may experience interruptions when attempting to access these services.
Jul 16, 14:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:02 UTC
Scheduled -
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EDT / 0:00 AM to 6:00 AM PDT. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.
Completed -
The scheduled maintenance has been completed.
Jul 18, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 04:00 UTC
Scheduled -
We will be performing scheduled maintenance for Datalink Classic in the EU and NA regions on July 18, 2026. During this maintenance window, customers using cloud agents will be upgraded to version 4.10.26, and any disruption is expected to be less than one hour. For more details, please review the release notes at https://www.ibm.com/docs/en/apptio-platform/datalink-classic/saas?topic=classic-whats-new-in-datalink
Jul 15, 16:10 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:00 UTC
Scheduled -
Apptio will be conducting scheduled maintenance for TBM Studio, Apptio Costing, and Apptio Billing in our EU region on the 3rd weekend of the month starting at 01:00 AM UTC to 07:00 AM UTC Saturday. The indicated Apptio services in this region may be unavailable for part or all of the maintenance window.
Completed -
The scheduled maintenance has been completed.
Jul 17, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:00 UTC
Scheduled -
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Australia, India, and Japan regions on the 3rd weekend of the month starting at 00:00 AM AEST / 19:30 PM IST / 23:00 PM JST for 6 hours on Friday/Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.
