Monitoring - Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Jun 03, 2026 - 19:57 UTC
This is the official IBM Apptio Status Page, your central resource for real-time and historical data on the availability and performance of the IBM Apptio platform.
What you can do here:
-Check the current operational status of each IBM Apptio service and component.
-View the history of past incidents and scheduled maintenance events.
-Subscribe to notifications to receive updates on significant incidents that impact service availability, including when they are opened, updated, or resolved. Look for the "Subscribe to Updates" button at the top of this page.
If you are experiencing an issue that is not shown here please contact us at https://support.ibm.com
Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EST and running until 10pm EST. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.
We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes. Posted on
Jun 02, 2026 - 19:05 UTC
We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes. Posted on
Jun 02, 2026 - 19:07 UTC
We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes. Posted on
Jun 02, 2026 - 19:09 UTC
We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes. Posted on
Jun 02, 2026 - 19:11 UTC
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Australia, India, and Japan regions on the 3rd weekend of the month starting at 00:00 AM AEST / 19:30 PM IST / 23:00 PM JST for 6 hours on Friday/Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our EU region on the 3rd weekend of the month starting at 01:00 AM UTC to 07:00 AM UTC Saturday. The indicated Apptio services in this region may be unavailable for part or all of the maintenance window.
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EDT / 0:00 AM to 6:00 AM PDT. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.
We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes. Posted on
Jun 02, 2026 - 19:16 UTC
We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes. Posted on
Jun 02, 2026 - 19:12 UTC
Past Incidents
Jun 10, 2026
Unresolved incident: Any runs of Cloudability Datalink connectors are resulting in inaccurate data at present in CT.
Resolved -
This incident has been resolved.
Jun 8, 14:24 UTC
Monitoring -
A fix has been implemented and data reprocessing is in progress. Re-running the Cloud Connector and verifying in TBM studio will result in the fix.
Jun 6, 17:14 UTC
Investigating -
We are currently investigating this issue.
Jun 5, 16:25 UTC
Completed -
This maintenance is being deferred to a later date TBD
Jun 5, 17:06 UTC
Scheduled -
Frontend services will undergo a brief maintenance period while we migrate static asset delivery to our CDN infrastructure. During this time, users may experience temporary unavailability when accessing IBM Apptio applications.
Jun 2, 22:02 UTC
Resolved -
This incident has been resolved.
Jun 4, 16:00 UTC
Update -
We are continuing to monitor for any further issues.
Jun 4, 12:13 UTC
Monitoring -
We are currently deploying a fix to production environments.
Jun 3, 22:55 UTC
Identified -
Our team has successfully identified the root cause of the issue you reported, and we are currently testing a fix in our environment to confirm it fully resolves the problem. We'll keep you updated on full deployment into production environments.
Jun 3, 19:56 UTC
Update -
We are continuing to investigate this issue.
Jun 3, 15:13 UTC
Investigating -
We are currently investigating this issue.
Jun 3, 14:53 UTC
Resolved -
Closing this incident, to be replaced by a maintenance notice.
Jun 3, 19:57 UTC
Monitoring -
Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure.
AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible.
Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.
Mar 24, 21:42 UTC
Update -
The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
Mar 24, 06:25 UTC
Investigating -
We are currently investigating this issue.
Mar 24, 00:21 UTC