Investigating - We are still investigating this issue
Jun 10, 2026 - 15:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 2026 - 03:09 UTC
Investigating - We are currently investigating this issue
Jun 09, 2026 - 16:47 UTC
Monitoring - Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Jun 03, 2026 - 19:57 UTC

About This Site

This is the official IBM Apptio Status Page, your central resource for real-time and historical data on the availability and performance of the IBM Apptio platform.

What you can do here:
-Check the current operational status of each IBM Apptio service and component.
-View the history of past incidents and scheduled maintenance events.
-Subscribe to notifications to receive updates on significant incidents that impact service availability, including when they are opened, updated, or resolved. Look for the "Subscribe to Updates" button at the top of this page.

If you are experiencing an issue that is not shown here please contact us at https://support.ibm.com

Need more help using this page?
Read our step-by-step guide, Staying Informed with the IBM Apptio Status Page, on the IBM Community blog. https://community.ibm.com/community/user/blogs/sujina-s/2026/05/08/staying-informed-with-the-ibm-apptio-status-page

Product specific maintenance schedules can be found on the IBM TechXchange Community.
Costing: https://community.ibm.com/community/user/viewdocument/apptioone-platform-maintenance-sche
Planning: https://community.ibm.com/community/user/viewdocument/product-upgrade-and-system-maintena-1
Datalink: https://community.ibm.com/community/user/viewdocument/datalink-maintenance-window

Regular maintenance schedules for shared platform services can also be found on the IBM TechXchange Community, on the Planning page linked above.

Americas (US) - AWS Degraded Performance
90 days ago
99.92 % uptime
Today
Access and User Management (frontdoor.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Datalink (Classic) Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Americas (US2) - Azure Degraded Performance
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-us2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Australia (AU) - AWS Degraded Performance
90 days ago
99.92 % uptime
Today
Access & User Management (frontdoor-au.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Datalink (Classic) Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Canada (CA) - AWS Degraded Performance
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-ca.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU) - AWS Degraded Performance
90 days ago
99.92 % uptime
Today
Access & User Management (frontdoor-eu.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Datalink (Classic) Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU2) - Azure Degraded Performance
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-eu2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.63 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
India (IN) - AWS Degraded Performance
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-in.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - AWS Degraded Performance
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-jp.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Degraded Performance
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Degraded Performance
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Middle East (ME) - AWS Under Maintenance
Access and User Management (frontdoor-me.apptio.com) Under Maintenance
Costing, Billing, Demand and TBM Studio Under Maintenance
Planning Under Maintenance
Apptio BI Under Maintenance
Datalink Under Maintenance
Benchmarking Under Maintenance
Subscription and Notification Emails Under Maintenance
Automated Data Management Under Maintenance
US GovCloud (USGOV) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-usgov.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

GovCloud Scheduled Monthly Maintenance Jun 12, 2026 22:00 - Jun 13, 2026 02:00 UTC

Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EST and running until 10pm EST. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.

Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on May 22, 2026 - 18:35 UTC

Infrastructure Maintenance (AU/IN/JP AWS) Jun 15, 2026 13:00-16:00 UTC

We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Posted on Jun 02, 2026 - 19:05 UTC

Infrastructure Maintenance (EU AWS) Jun 15, 2026 17:00-19:00 UTC

We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Posted on Jun 02, 2026 - 19:07 UTC

Infrastructure Maintenance (CA/US AWS) Jun 16, 2026 01:00-03:00 UTC

We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Posted on Jun 02, 2026 - 19:09 UTC

Infrastructure Maintenance (USGOV AWS) Jun 18, 2026 22:00 - Jun 19, 2026 00:00 UTC

We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Posted on Jun 02, 2026 - 19:11 UTC

Apptio Scheduled Monthly Maintenance AU, IN, and JP Regions Jun 19, 2026 14:00-20:00 UTC

Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Australia, India, and Japan regions on the 3rd weekend of the month starting at 00:00 AM AEST / 19:30 PM IST / 23:00 PM JST for 6 hours on Friday/Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on Jun 08, 2026 - 18:40 UTC

Apptio Scheduled Monthly Maintenance EU region Jun 20, 2026 01:00-07:00 UTC

Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our EU region on the 3rd weekend of the month starting at 01:00 AM UTC to 07:00 AM UTC Saturday. The indicated Apptio services in this region may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on Jun 08, 2026 - 18:34 UTC

Apptio Scheduled Monthly Maintenance Americas Jun 20, 2026 07:00-13:00 UTC

Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EDT / 0:00 AM to 6:00 AM PDT. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on Jun 08, 2026 - 18:31 UTC

Infrastructure Maintenance (EU2 Azure) Jun 29, 2026 17:00-19:00 UTC

We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Posted on Jun 02, 2026 - 19:16 UTC

Infrastructure Maintenance (US2 Azure) - Corrected Jun 30, 2026 01:00-03:00 UTC

We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Posted on Jun 02, 2026 - 19:12 UTC
Jun 10, 2026

Unresolved incident: Any runs of Cloudability Datalink connectors are resulting in inaccurate data at present in CT.

Jun 9, 2026
Jun 8, 2026
Resolved - This incident has been resolved.
Jun 8, 14:24 UTC
Monitoring - A fix has been implemented and data reprocessing is in progress. Re-running the Cloud Connector and verifying in TBM studio will result in the fix.
Jun 6, 17:14 UTC
Investigating - We are currently investigating this issue.
Jun 5, 16:25 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026
Jun 5, 2026
Completed - This maintenance is being deferred to a later date TBD
Jun 5, 17:06 UTC
Scheduled - Frontend services will undergo a brief maintenance period while we migrate static asset delivery to our CDN infrastructure. During this time, users may experience temporary unavailability when accessing IBM Apptio applications.
Jun 2, 22:02 UTC
Jun 4, 2026
Resolved - This incident has been resolved.
Jun 4, 16:00 UTC
Update - We are continuing to monitor for any further issues.
Jun 4, 12:13 UTC
Monitoring - We are currently deploying a fix to production environments.
Jun 3, 22:55 UTC
Identified - Our team has successfully identified the root cause of the issue you reported, and we are currently testing a fix in our environment to confirm it fully resolves the problem. We'll keep you updated on full deployment into production environments.
Jun 3, 19:56 UTC
Update - We are continuing to investigate this issue.
Jun 3, 15:13 UTC
Investigating - We are currently investigating this issue.
Jun 3, 14:53 UTC
Jun 3, 2026
Resolved - Closing this incident, to be replaced by a maintenance notice.
Jun 3, 19:57 UTC
Monitoring - Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure.

AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible.

Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.

Mar 24, 21:42 UTC
Update - The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
Mar 24, 06:25 UTC
Investigating - We are currently investigating this issue.
Mar 24, 00:21 UTC
Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.