Update - The Apptio Engineering team continues to make steady progress copying the RDS snapshots from the AWS Middle East data center (AWS ME-Central) to the disaster recovery environment.
As AWS services continue to recover, the snapshot transfer process is progressing smoothly and we are seeing positive momentum in the recovery activities.
Our team remains actively engaged and is working closely with AWS while monitoring progress closely. We will continue to share updates as additional milestones are reached or as new information becomes available.
Mar 12, 2026 - 02:56 UTC
As AWS services continue to recover, the snapshot transfer process is progressing smoothly and we are seeing positive momentum in the recovery activities.
Our team remains actively engaged and is working closely with AWS while monitoring progress closely. We will continue to share updates as additional milestones are reached or as new information becomes available.
Mar 12, 2026 - 02:56 UTC
Update - The Apptio Engineering team continues to work on copying the RDS snapshots from the AWS Middle East data center (AWS ME-Central) to the disaster recovery location (AWS ME-South).
During this process, we encountered stability issues affecting some of the AWS services required to complete the migration. The issue has been prioritized with AWS, and we are actively working with AWS Support to investigate and resolve the service instability impacting the snapshot transfer.
We will continue to closely monitor the situation and provide further updates as we receive additional information or progress from AWS.
Mar 10, 2026 - 07:44 UTC
During this process, we encountered stability issues affecting some of the AWS services required to complete the migration. The issue has been prioritized with AWS, and we are actively working with AWS Support to investigate and resolve the service instability impacting the snapshot transfer.
We will continue to closely monitor the situation and provide further updates as we receive additional information or progress from AWS.
Mar 10, 2026 - 07:44 UTC
Update - The Apptio Engineering team is continuing work to copy RDS snapshots from the AWS Middle East data center (AWS ME-Central) to the disaster recovery location (AWS ME-South). We have encountered stability issues with some of the AWS services required to complete the migration. We are in close contact with AWS Support and are working to to resolve the issues. We will continue to monitor progress and share additional updates as more information becomes available.
Mar 09, 2026 - 01:32 UTC
Mar 09, 2026 - 01:32 UTC
Update - The Apptio Engineering team is continuing work to copy RDS snapshots from the AWS Middle East data center (AWS ME-Central) to the disaster recovery location (AWS ME-South). Due to the high volume of data being transferred out of ME-Central, we do not currently have an estimated time of completion. We remain in close contact with AWS Support and are working to optimize the copy process. We will continue to monitor progress and share additional updates as more information becomes available.
Mar 07, 2026 - 19:33 UTC
Mar 07, 2026 - 19:33 UTC
Update - The Apptio Engineering team continues to work on copying RDS snapshots from the AWS Middle East region (ME-Central) to the designated disaster recovery site (ME-South). The volume of data being transferred out of ME-Central remains substantial, which makes it difficult to project a completion time at this stage.
We are actively collaborating with AWS Support and exploring ways to improve the efficiency of the copy process. Our teams will keep monitoring the operation closely and provide further updates as new information becomes available.
Mar 06, 2026 - 23:54 UTC
We are actively collaborating with AWS Support and exploring ways to improve the efficiency of the copy process. Our teams will keep monitoring the operation closely and provide further updates as new information becomes available.
Mar 06, 2026 - 23:54 UTC
Update - The RDS snapshot copy operations are still progressing at a very slow pace. Our team is actively working with AWS Support to resolve the delay, and AWS has indicated that the slowdown is likely due to extremely high export traffic across regions, which is affecting snapshot copy performance. At this time, the availability of the RDS snapshots remains the primary blocker to completing full service recovery. In preparation for restoration, our team has configured the AWS environment in the Bahrain (ME-SOUTH-1) region so that recovery activities can begin immediately once the snapshots become available. We are continuously monitoring the snapshot copy process and are ready to initiate restoration as soon as the snapshots become available. We will continue to provide updates as more information becomes available.
Mar 06, 2026 - 00:12 UTC
Mar 06, 2026 - 00:12 UTC
Update - The latest update regarding the recovery of services impacted by the ongoing AWS service disruption is that RDS snapshot copy operations are still progressing at a very slow pace more than 36 hours after initiation. Our team is actively working with AWS Support to investigate the delay, and AWS has indicated that the slowdown is likely due to extremely high export traffic across regions, which is affecting snapshot copy performance. At this time, the availability of the RDS snapshots remains the primary blocker to completing full service recovery. In preparation for restoration, our team has already configured the AWS environment in the Bahrain (ME-SOUTH-1) region so that recovery activities can begin immediately once the snapshots become available. We are continuously monitoring the snapshot copy process and are ready to initiate restoration as soon as the snapshots become available. We will continue to provide updates as more information becomes available.
For the latest AWS status updates:
https://health.aws.amazon.com/health/status
Mar 05, 2026 - 12:51 UTC
For the latest AWS status updates:
https://health.aws.amazon.com/health/status
Mar 05, 2026 - 12:51 UTC
Update - The Apptio Engineering team is continuing work to copy RDS snapshots from the AWS Middle East data center (AWS ME-Central) to the disaster recovery location (AWS ME-South). Due to the high volume of data being transferred out of ME-Central, we do not currently have an estimated time of completion. We remain in close contact with AWS Support and are working to optimize the copy process. We will continue to monitor progress and share additional updates as more information becomes available.
Mar 05, 2026 - 06:58 UTC
Mar 05, 2026 - 06:58 UTC
Update - Engineering is copying the RDS snapshots to our DR location. Due to the high volume of data being moved out of the AWS Middle East data center (AWS ME-CENTRAL), we do not have an ETA for completion. We are in constant contact with AWS Support and are working to optimize the copy process. We will continue to monitor progress and share additional updates as more information becomes available.
Mar 05, 2026 - 00:54 UTC
Mar 05, 2026 - 00:54 UTC
Update - RDS snapshots are now visible in the AWS console, and the Engineering teams have initiated the snapshot copy process. As this operation is fully managed by AWS services, it is difficult to provide an accurate ETA at this time.
We will continue to monitor the progress and share further updates as more information becomes available.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 04, 2026 - 12:38 UTC
We will continue to monitor the progress and share further updates as more information becomes available.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 04, 2026 - 12:38 UTC
Update - Since our last update, restoration activities remain impacted by ongoing access issues affecting RDS instances and S3 buckets in the affected region. These constraints limit our ability to retrieve the critical data necessary for full service recovery. We are working closely with AWS to restore stable access to these resources as quickly as possible.
In parallel, our teams are progressing contingency plans, including exploring alternative backup retrieval options and preparing for data replication to the ME-South region to facilitate service recovery.
We will continue to provide updates as additional information becomes available.
For the latest AWS status updates:
https://health.aws.amazon.com/health/status
Mar 04, 2026 - 06:51 UTC
In parallel, our teams are progressing contingency plans, including exploring alternative backup retrieval options and preparing for data replication to the ME-South region to facilitate service recovery.
We will continue to provide updates as additional information becomes available.
For the latest AWS status updates:
https://health.aws.amazon.com/health/status
Mar 04, 2026 - 06:51 UTC
Update - At this time, restoration efforts remain blocked due to continued issues accessing RDS instances and S3 buckets in the affected region. These limitations are preventing the retrieval of critical data required to restore services. We are actively working with AWS to re-establish access to these resources.
In parallel, our teams are collaborating with AWS to evaluate alternative methods for retrieving database backups and replicating data to other regions (ME-South) to support service recovery.
We will continue to provide updates as more information becomes available.
For the latest AWS status updates:
https://health.aws.amazon.com/health/status
Mar 03, 2026 - 23:42 UTC
In parallel, our teams are collaborating with AWS to evaluate alternative methods for retrieving database backups and replicating data to other regions (ME-South) to support service recovery.
We will continue to provide updates as more information becomes available.
For the latest AWS status updates:
https://health.aws.amazon.com/health/status
Mar 03, 2026 - 23:42 UTC
Update - The Engineering team has successfully deployed the routers in our designated AWS Disaster Recovery (DR) region. However, additional services still need to be brought online, and multiple teams are currently working to restore these services in the DR environment.
At this time, restoration efforts are being blocked due to issues accessing RDS instances and S3 buckets in the affected region. These access limitations are preventing the retrieval of necessary data required to restore services.
The team is actively exploring alternative options to retrieve database backups and replicate data to other regions to proceed with service recovery.
We will continue to share updates as more information becomes available.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 16:24 UTC
At this time, restoration efforts are being blocked due to issues accessing RDS instances and S3 buckets in the affected region. These access limitations are preventing the retrieval of necessary data required to restore services.
The team is actively exploring alternative options to retrieve database backups and replicate data to other regions to proceed with service recovery.
We will continue to share updates as more information becomes available.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 16:24 UTC
Update - Our engineering teams continue to work on restoring services in our designated AWS disaster recovery region following the earlier outage. We will share further updates as more information becomes available.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 05:42 UTC
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 05:42 UTC
Update - The engineering team is actively working to bring up services in an alternate DR region as a mitigation for the ongoing AWS outage in the ME region. We will provide additional updates as more information becomes available.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 02, 2026 - 13:32 UTC
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 02, 2026 - 13:32 UTC
Update - We're continuing to monitor the AWS service disruption in the ME region, and actively seeking applicable workarounds. We will share updates as we have them.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 02, 2026 - 04:23 UTC
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 02, 2026 - 04:23 UTC
Update - We’re continuing to monitor the AWS service disruption in the ME region and will share updates as AWS provides them.
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 01, 2026 - 21:17 UTC
For the latest AWS status updates: https://health.aws.amazon.com/health/status
Mar 01, 2026 - 21:17 UTC
Update - AWS Team is investigating the issue, below is the status page for reference:
https://health.aws.amazon.com/health/status
Mar 01, 2026 - 16:52 UTC
https://health.aws.amazon.com/health/status
Mar 01, 2026 - 16:52 UTC
Investigating - We are currently investigating this issue.
Mar 01, 2026 - 16:40 UTC
Mar 01, 2026 - 16:40 UTC
About This Site
Welcome to Apptio's status page. Any interruptions to regular service will be posted here. If you have issues connecting to Apptio and do not see a note here, please visit us at https://support.ibm.com or call our support hotline https://www.ibm.com/support/pages/apptio-support-hotline-numbers
Americas (US) - AWS
Operational
Access and User Management (frontdoor.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Datalink (Classic)
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Americas (US2) - Azure
Operational
Access and User Management (frontdoor-us2.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Australia (AU) - AWS
Operational
Access & User Management (frontdoor-au.apptio.com)
Operational
Costing, Billing, Demand, and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Datalink (Classic)
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Canada (CA) - AWS
Operational
Access and User Management (frontdoor-ca.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Europe (EU) - AWS
Operational
Access & User Management (frontdoor-eu.apptio.com)
Operational
Costing, Billing, Demand, and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Datalink (Classic)
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
India (IN) - AWS
Operational
Access and User Management (frontdoor-in.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Japan (JP) - AWS
Operational
Access and User Management (frontdoor-jp.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Middle East (ME) - AWS
Partial Outage
Access and User Management (frontdoor-me.apptio.com)
Partial Outage
Costing, Billing, Demand and TBM Studio
Partial Outage
Planning
Partial Outage
Apptio BI
Partial Outage
Datalink
Partial Outage
Benchmarking
Partial Outage
Subscription and Notification Emails
Partial Outage
Automated Data Management
Partial Outage
Singapore (SG) - AWS
Operational
Access and User Management (frontdoor-sg.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
US GovCloud (USGOV) - AWS
Operational
Access & User Management (frontdoor-usgov.apptio.com)
Operational
Costing, Billing, Demand, TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink (Classic)
Operational
Subscription and Notification Emails
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GovCloud Scheduled Monthly Maintenance Mar 13, 2026 23:00 - Mar 14, 2026 03:00 UTC
Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EST and running until 10pm EST. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.
Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Mar 02, 2026 - 17:24 UTC
Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Mar 02, 2026 - 17:24 UTC
Apptio Scheduled Monthly Maintenance AU and JP Regions Mar 20, 2026 14:00-20:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 14:47 UTC
Mar 11, 2026 - 14:47 UTC
Scheduled -
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our AU and JP regions on the 3rd weekend of the month starting at 01:00 AM AEST (11:00 PM JST) to 07:00 AM AEST (05:00 AM JST) Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Mar 11, 2026 - 14:47 UTC
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Mar 11, 2026 - 14:47 UTC
Apptio Scheduled Monthly Maintenance the EU region Mar 21, 2026 01:00-07:00 UTC
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our EU region on the 3rd weekend of the month starting at 01:00 AM UTC to 07:00 AM UTC Saturday. The indicated Apptio services in this region may be unavailable for part or all of the maintenance window.
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Mar 11, 2026 - 15:30 UTC
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Mar 11, 2026 - 15:30 UTC
Apptio Scheduled Monthly Maintenance Americas Mar 21, 2026 07:00-13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 14:26 UTC
Mar 11, 2026 - 14:26 UTC
Scheduled -
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EDT / 0:00 AM to 6:00 AM PDT. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Mar 11, 2026 - 14:25 UTC
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Mar 11, 2026 - 14:25 UTC