Monitoring - Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Jun 03, 2026 - 19:57 UTC

About This Site

This is the official IBM Apptio Status Page, your central resource for real-time and historical data on the availability and performance of the IBM Apptio platform.

What you can do here:
-Check the current operational status of each IBM Apptio service and component.
-View the history of past incidents and scheduled maintenance events.
-Subscribe to notifications to receive updates on significant incidents that impact service availability, including when they are opened, updated, or resolved. Look for the "Subscribe to Updates" button at the top of this page.

If you are experiencing an issue that is not shown here please contact us at https://support.ibm.com

Need more help using this page?
Read our step-by-step guide, Staying Informed with the IBM Apptio Status Page, on the IBM Community blog. https://community.ibm.com/community/user/blogs/sujina-s/2026/05/08/staying-informed-with-the-ibm-apptio-status-page

Product specific maintenance schedules can be found on the IBM TechXchange Community.
Costing: https://community.ibm.com/community/user/viewdocument/apptioone-platform-maintenance-sche
Planning: https://community.ibm.com/community/user/viewdocument/product-upgrade-and-system-maintena-1
Datalink: https://community.ibm.com/community/user/viewdocument/datalink-maintenance-window

Regular maintenance schedules for shared platform services can also be found on the IBM TechXchange Community, on the Planning page linked above.

Americas (US) - AWS Degraded Performance
90 days ago
99.92 % uptime
Today
Access and User Management (frontdoor.apptio.com) Degraded Performance
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Americas (US2) - Azure Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-us2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Australia (AU) - AWS Operational
90 days ago
99.92 % uptime
Today
Access & User Management (frontdoor-au.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Canada (CA) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-ca.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU) - AWS Operational
90 days ago
99.92 % uptime
Today
Access & User Management (frontdoor-eu.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU2) - Azure Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-eu2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
India (IN) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-in.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor-jp.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.65 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Middle East (ME) - AWS Under Maintenance
Access and User Management (frontdoor-me.apptio.com) Under Maintenance
Costing, Billing, Demand and TBM Studio Under Maintenance
Planning Under Maintenance
Apptio BI Under Maintenance
Datalink Under Maintenance
Benchmarking Under Maintenance
Subscription and Notification Emails Under Maintenance
Automated Data Management Under Maintenance
US GovCloud (USGOV) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-usgov.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Apptio Scheduled Monthly Maintenance AU, IN, and JP Regions Jul 17, 2026 14:00-20:00 UTC

Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Australia, India, and Japan regions on the 3rd weekend of the month starting at 00:00 AM AEST / 19:30 PM IST / 23:00 PM JST for 6 hours on Friday/Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on Jul 07, 2026 - 16:14 UTC

Apptio Scheduled Monthly Maintenance EU region Jul 18, 2026 01:00-07:00 UTC

Apptio will be conducting scheduled maintenance for TBM Studio, Apptio Costing, and Apptio Billing in our EU region on the 3rd weekend of the month starting at 01:00 AM UTC to 07:00 AM UTC Saturday. The indicated Apptio services in this region may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on Jul 07, 2026 - 16:11 UTC

Apptio Scheduled Monthly Maintenance Americas Jul 18, 2026 07:00-13:00 UTC

Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EDT / 0:00 AM to 6:00 AM PDT. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Posted on Jul 07, 2026 - 16:05 UTC
Jul 14, 2026

No incidents reported today.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026
Completed - The scheduled maintenance has been completed.
Jul 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EST and running until 10pm EST. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.

Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments

Jul 1, 15:01 UTC
Jul 10, 2026
Resolved - This incident has been resolved.
Jul 10, 17:33 UTC
Monitoring - The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone:
US & Canada 1 877 327 7846
Brazil +55-8000004529
United Kingdom +44-8003688980
Australia +611800565767

Jul 10, 15:50 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
Resolved - This incident has been resolved.
Jun 30, 22:58 UTC
Update - We are continuing to investigate this issue.
Jun 30, 22:41 UTC
Update - We are continuing to investigate this issue.
Jun 30, 22:14 UTC
Investigating - Apptio Engineering is actively investigating an issue preventing administrators from accessing Access Administration. Frontdoor access and navigation are otherwise not impacted at this time.
Jun 30, 21:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 UTC
Scheduled - We will be performing planned infrastructure updates affecting our Authentication and Email Delivery Services. During this maintenance window, some customers may experience temporary disruptions to authentication and login and email delivery functionality for up to 15 minutes.
Jun 2, 19:12 UTC