Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure.
AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible.
Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.
Posted Mar 24, 2026 - 21:42 UTC
Update
The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
Posted Mar 24, 2026 - 06:25 UTC
Investigating
We are currently investigating this issue.
Posted Mar 24, 2026 - 00:21 UTC
This incident affects: Middle East (ME) - AWS (Access and User Management (frontdoor-me.apptio.com), Costing, Billing, Demand and TBM Studio, Planning, Apptio BI, Datalink, Benchmarking, Subscription and Notification Emails, Automated Data Management).