All Systems Operational

About This Site

Welcome to Apptio's status page. Any interruptions to regular service will be posted here. If you have issues connecting to Apptio and do not see a note here, please visit us at https://support.ibm.com or call our support hotline https://www.ibm.com/support/pages/apptio-support-hotline-numbers

Uptime over the past 90 days. View historical uptime.
Americas (US) - AWS Operational
90 days ago
99.98 % uptime
Today
Access and User Management (frontdoor.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
99.91 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.95 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
Americas (US2) - Azure Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-us2.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
Australia (AU) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-au.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
Europe (EU) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-eu.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
India (IN) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-in.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-jp.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
Middle East (ME) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-me.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-sg.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink ? Operational
90 days ago
100.0 % uptime
Today
Benchmarking ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Automated Data Management ? Operational
90 days ago
100.0 % uptime
Today
US GovCloud (USGOV) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-usgov.apptio.com) ? Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, TBM Studio ? Operational
90 days ago
100.0 % uptime
Today
Planning ? Operational
90 days ago
100.0 % uptime
Today
Apptio BI ? Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) ? Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled DataLink Maintenance Nov 8, 2025 08:00-09:00 UTC

A vendor scheduled maintenance will impact DataLink in all regions on November 8th. Maintenance will begin at 08:00 AM UTC and continue for 1 hour. Agent jobs intersecting the maintenance window may fail and should be rerun if necessary.

This maintenance will be performed by our 3rd party vendor Boomi. More details on this maintenance event can be found here https://status.boomi.com/incidents/1l67zsd0911w
Posted on Nov 07, 2025 - 18:19 UTC

GovCloud Scheduled Monthly Maintenance Nov 14, 2025 23:00 - Nov 15, 2025 03:00 UTC

Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EST and running until 10pm EST. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.

Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Nov 07, 2025 - 21:41 UTC
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
[NOTIFICATION ONLY] Enhanced Statuspage Subscription Options Now Available
Completed - The scheduled maintenance has been completed.
Nov 6, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 UTC
Scheduled - We're improving how you receive maintenance and incident notifications by enabling more detailed subscription options. This enhancement gives you greater control over which notifications you receive, ensuring you only get alerts relevant to the applications and services in the region to which you are subscribed. Setup instructions can be found here: https://www.ibm.com/support/pages/node/7249844
Nov 6, 16:36 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Datalink Financial Connectors taking longer times to Complete Runs
Resolved - Apptio Engineering has identified a code change introduced on October 25th as the cause of this issue. That change has been rolled back, and system behavior has returned to normal.

We are continuing to investigate this incident to confirm full stability and to implement safeguards to prevent this from recurring going forward.
Oct 30, 21:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 12:52 UTC
Update - The Datalink Engineering team has identified an issue with one of the underlying APIs and is continuing to investigate further.
We are observing significant delays in connector runs; however, uploads are completing successfully after some time. We will share additional updates as more information becomes available.
Oct 30, 07:27 UTC
Investigating - Apptio Engineering is actively working with the Boomi team to investigate the issue. Initial findings indicate that the impact is primarily limited to the reporting use case of the Apptio Connector.
We are observing significant delays but eventually connectors able to complete the upload. We will provide further updates as soon as additional information is available from the Boomi team
Oct 29, 16:17 UTC
Oct 29, 2025
US2 (Azure hosted): Microsoft Azure service degradation causing availability issues
Resolved - Microsoft Azure has resolved this issue.
Oct 29, 21:31 UTC
Update - We are continuing to investigate this issue.
Oct 29, 16:50 UTC
Investigating - Microsoft Azure is experiencing DNS issues resulting in availability issues with some products. This is impacting customers hosted in the US2 region. More details can be found on the Azure status page:
https://azure.status.microsoft/en-us/status
Oct 29, 16:49 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
We are seeing some performance degradation and connector failures in Datalink connector across all regions
Resolved - The Apptio Engineering have also verified across all regions. All connectors are found to be working fine.
Oct 25, 17:47 UTC
Update - We are continuing to monitor for any further issues.
Oct 25, 17:42 UTC
Monitoring - Boomi has identified the fix and implemented corrective actions to resolve the issues.
Oct 25, 17:40 UTC
Update - We are continuing to work on a fix for this issue.
Oct 25, 17:38 UTC
Identified - Boomi team has identified the cause and working to resolve the issue.
Oct 25, 15:30 UTC
Update - We are continuing to investigate this issue.
Oct 25, 15:29 UTC
Update - The issue is apparently caused by the Boomi Platform. Their Engineering team is currently investigating the issue.
Oct 25, 13:46 UTC
Investigating - We are currently investigating this issue.
Oct 25, 12:12 UTC
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