All Systems Operational

About This Site

Welcome to Apptio's status page. Any interruptions to regular service will be posted here. If you have issues connecting to Apptio and do not see a note here, please visit us at https://support.ibm.com or call our support hotline https://www.ibm.com/support/pages/apptio-support-hotline-numbers

Uptime over the past 90 days. View historical uptime.
Americas (US) - AWS Operational
90 days ago
99.95 % uptime
Today
Access and User Management (frontdoor.apptio.com) Operational
90 days ago
99.85 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
99.95 % uptime
Today
Planning Operational
90 days ago
99.95 % uptime
Today
Apptio BI Operational
90 days ago
99.95 % uptime
Today
Datalink Operational
90 days ago
99.95 % uptime
Today
Datalink (Classic) Operational
90 days ago
99.95 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Americas (US2) - Azure Operational
90 days ago
99.99 % uptime
Today
Access and User Management (frontdoor-us2.apptio.com) Operational
90 days ago
99.97 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
99.98 % uptime
Today
Planning Operational
90 days ago
99.99 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.99 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Australia (AU) - AWS Operational
90 days ago
99.99 % uptime
Today
Access & User Management (frontdoor-au.apptio.com) Operational
90 days ago
99.97 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
99.99 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU) - AWS Operational
90 days ago
99.99 % uptime
Today
Access & User Management (frontdoor-eu.apptio.com) Operational
90 days ago
99.97 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
99.99 % uptime
Today
Planning Operational
90 days ago
99.99 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
India (IN) - AWS Operational
90 days ago
99.99 % uptime
Today
Access and User Management (frontdoor-in.apptio.com) Operational
90 days ago
99.97 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - AWS Operational
90 days ago
99.99 % uptime
Today
Access and User Management (frontdoor-jp.apptio.com) Operational
90 days ago
99.97 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Middle East (ME) - AWS Operational
90 days ago
99.98 % uptime
Today
Access and User Management (frontdoor-me.apptio.com) Operational
90 days ago
99.87 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) - AWS Operational
90 days ago
99.99 % uptime
Today
Access and User Management (frontdoor-sg.apptio.com) Operational
90 days ago
99.97 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
US GovCloud (USGOV) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-usgov.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 24, 2026
Intermittent SSO Login Failures
Resolved - This incident has been resolved.
Feb 24, 01:25 UTC
Update - A fix has been applied and has stabilised login performance. Please test using a Private or Incognito Window. We will continue to monitor the status.
Feb 24, 00:16 UTC
Update - The IBM Security Verify application continues to experience intermittent high latency with user authentication. Some users may still see slow or failed login attempts. We are monitoring the progress of the recent changes.
Feb 23, 20:44 UTC
Monitoring - We are continuing to monitor the progress at https://statuspage.ibmcloudsecurity.com/. At this time, only the US and ME regions are still impacted.
Feb 23, 17:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 23, 15:40 UTC
Update - We are continuing to investigate this issue.
Feb 23, 15:17 UTC
Investigating - We are currently investigating an issue where SSO logins to Frontdoor are failing. This is being actively tracked on https://statuspage.ibmcloudsecurity.com/. We will also post updates here as they come in.
Feb 23, 15:15 UTC
Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026
Apptio Scheduled Monthly Maintenance Americas
Completed - The scheduled maintenance has been completed.
Feb 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:01 UTC
Scheduled - Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EST / 0:00 AM to 6:00 AM PST. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Feb 6, 17:59 UTC
Apptio Scheduled Monthly Maintenance EU and ME regions
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our EU and ME regions on the 3rd weekend of the month starting at 2 AM UTC to 8 AM UTC Saturday. The indicated Apptio services in these regions may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Feb 6, 18:05 UTC
Feb 20, 2026
Apptio Scheduled Monthly Maintenance AU and JP Regions
Completed - The scheduled maintenance has been completed.
Feb 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our AU and JP regions on the 3rd weekend of the month starting at 02:00 AM AEST (00:00 JST) to 08:00 AM AEST (06:00 JST) Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Feb 6, 18:08 UTC
Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
GovCloud Scheduled Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 23:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance in our US GovCloud region on the 2nd Friday of the month starting at 6pm EST and running until 10pm EST. In order to meet our FedRAMP maintenance requirements, Apptio will apply updates to one or more services to ensure continued compliance. Any or all Apptio services may be impacted or unavailable during the maintenance window.

Additional information about Apptio standard maintenance can be found on Community at Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Jan 30, 14:52 UTC
Feb 13, 2026
Feb 12, 2026
Datalink Financials (DLF) connectors are getting stuck in AU Region
Resolved - This incident has been resolved.
Feb 12, 15:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 11:47 UTC
Investigating - We are currently investigating this issue.
Feb 12, 11:35 UTC
Scheduled Frontdoor Maintenance Americas
Completed - The scheduled maintenance has been completed.
Feb 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 UTC
Scheduled - IBM Apptio will perform scheduled maintenance on Wednesday, February 11th, from 9:00 PM to 11:00 PM EST. During this window, you may experience a brief interruption to Frontdoor login services lasting approximately 5 minutes or less. If you encounter difficulty signing in, please wait a few minutes and try again.
Feb 5, 20:47 UTC
Feb 11, 2026
Scheduled Frontdoor Maintenance EU and ME Regions
Completed - The scheduled maintenance has been completed.
Feb 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:00 UTC
Scheduled - IBM Apptio will perform scheduled maintenance on Wednesday, February 11th, from 6:00 PM to 8:00 PM UTC. During this window, you may experience a brief interruption to Frontdoor login services lasting approximately 5 minutes or less. If you encounter difficulty signing in, please wait a few minutes and try again.
Feb 6, 15:59 UTC
Scheduled Frontdoor Maintenance AU, IN, JP, and SG Regions
Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:00 UTC
Scheduled - IBM Apptio will perform scheduled maintenance on Wednesday, February 11th, 02:00 PM to 04:00 PM UTC. During this window, you may experience a brief interruption to Frontdoor login services lasting approximately 5 minutes or less. If you encounter difficulty signing in, please wait a few minutes and try again. For your convenience, here are the local times in these regions:

Australia (AEDT): 01:00 AM – 03:00 AM (Feb 12)
India (IST): 07:30 PM – 09:30 PM (Feb 11)
Japan (JST): 11:00 PM (Feb 11) – 01:00 AM (Feb 12)
Singapore (SGT): 10:00 PM (Feb 11) – 12:00 Midnight (Feb 12)
Feb 6, 15:10 UTC
Customer may receive 404 error message while accessing TBM Studio/Planning
Resolved - This incident has been resolved.
Feb 11, 14:16 UTC
Monitoring - A fix has been implemented, and we are monitoring the result. Customers are requested to clear their browser cache if they still encounter the issue.
Feb 11, 13:00 UTC
Investigating - We are currently investigating this issue.
Feb 11, 12:39 UTC
Apptio Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 UTC
Scheduled - Apptio will be performing scheduled infrastructure maintenance on Wednesday, February 11th, from 03:00 AM to 03:30 AM EST. During this maintenance window, the user interface for Costing, Billing, DataLink, Planning, and TBM Studio in the Americas Azure (US2) region will be unavailable for part or all of the duration. Automated processes, data ingestion, and scheduled jobs will continue to operate normally.
Jan 30, 16:53 UTC
Feb 10, 2026

No incidents reported.

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