Monitoring - Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure.
AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible.
Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.
Mar 24, 2026 - 21:42 UTC
AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hosted in these regions to begin planning their migration as soon as possible.
Customers currently experiencing service disruption should contact their Account Manager immediately to establish a migration plan to move their application tenant outside of the Middle East.
Mar 24, 2026 - 21:42 UTC
Update - The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
Mar 24, 2026 - 06:25 UTC
Mar 24, 2026 - 06:25 UTC
Investigating - We are currently investigating this issue.
Mar 24, 2026 - 00:21 UTC
Mar 24, 2026 - 00:21 UTC
About This Site
Welcome to Apptio's status page. Any interruptions to regular service will be posted here. If you have issues connecting to Apptio and do not see a note here, please visit us at https://support.ibm.com or call our support hotline https://www.ibm.com/support/pages/apptio-support-hotline-numbers
Regular maintenance schedules can be found on the IBM TechXchange Community.
Costing: https://community.ibm.com/community/user/viewdocument/apptioone-platform-maintenance-sche
Planning: https://community.ibm.com/community/user/viewdocument/product-upgrade-and-system-maintena-1
Datalink: https://community.ibm.com/community/user/viewdocument/datalink-maintenance-window
Americas (US) - AWS
Operational
Access and User Management (frontdoor.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Datalink (Classic)
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Americas (US2) - Azure
Operational
Access and User Management (frontdoor-us2.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Australia (AU) - AWS
Operational
Access & User Management (frontdoor-au.apptio.com)
Operational
Costing, Billing, Demand, and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Datalink (Classic)
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Canada (CA) - AWS
Operational
Access and User Management (frontdoor-ca.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Europe (EU) - AWS
Operational
Access & User Management (frontdoor-eu.apptio.com)
Operational
Costing, Billing, Demand, and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Datalink (Classic)
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Europe (EU2) - Azure
Operational
Access and User Management (frontdoor-eu2.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
India (IN) - AWS
Operational
Access and User Management (frontdoor-in.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Japan (JP) - AWS
Operational
Access and User Management (frontdoor-jp.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
Middle East (ME) - AWS
Major Outage
Access and User Management (frontdoor-me.apptio.com)
Major Outage
Costing, Billing, Demand and TBM Studio
Major Outage
Planning
Major Outage
Apptio BI
Major Outage
Datalink
Major Outage
Benchmarking
Major Outage
Subscription and Notification Emails
Major Outage
Automated Data Management
Major Outage
Singapore (SG) - AWS
Operational
Access and User Management (frontdoor-sg.apptio.com)
Operational
Costing, Billing, Demand and TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink
Operational
Benchmarking
Operational
Subscription and Notification Emails
Operational
Automated Data Management
Operational
US GovCloud (USGOV) - AWS
Operational
Access & User Management (frontdoor-usgov.apptio.com)
Operational
Costing, Billing, Demand, TBM Studio
Operational
Planning
Operational
Apptio BI
Operational
Datalink (Classic)
Operational
Subscription and Notification Emails
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Apptio Scheduled Monthly Maintenance EU region Apr 17, 2026 01:00-07:00 UTC
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our EU region on the 3rd weekend of the month starting at 01:00 AM UTC to 07:00 AM UTC Saturday. The indicated Apptio services in this region may be unavailable for part or all of the maintenance window.
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Apr 07, 2026 - 17:50 UTC
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Apr 07, 2026 - 17:50 UTC
Apptio Scheduled Monthly Maintenance AU and JP Regions Apr 17, 2026 14:00-20:00 UTC
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our AU and JP regions on the 3rd weekend of the month starting at 00:00 AM AEST / 23:00 PM JST for 6 hours on Friday/Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Apr 07, 2026 - 17:59 UTC
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Apr 07, 2026 - 17:59 UTC
Apptio Scheduled Monthly Maintenance Americas Apr 18, 2026 07:00-13:00 UTC
Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00 AM to 9:00 AM EDT / 0:00 AM to 6:00 AM PDT. The indicated Apptio services in the Americas regions may be unavailable for part or all of the maintenance window.
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Apr 07, 2026 - 17:47 UTC
Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Posted on Apr 07, 2026 - 17:47 UTC