All Systems Operational

About This Site

Welcome to Apptio's status page. Any interruptions to regular service will be posted here. If you have issues connecting to Apptio and do not see a note here, please visit us at https://support.ibm.com or call our support hotline https://www.ibm.com/support/pages/apptio-support-hotline-numbers

Uptime over the past 90 days. View historical uptime.
Americas (US) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Americas (US2) - Azure Operational
90 days ago
99.97 % uptime
Today
Access and User Management (frontdoor-us2.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
99.95 % uptime
Today
Planning Operational
90 days ago
99.96 % uptime
Today
Apptio BI Operational
90 days ago
99.96 % uptime
Today
Datalink Operational
90 days ago
99.95 % uptime
Today
Benchmarking Operational
90 days ago
99.96 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
99.96 % uptime
Today
Australia (AU) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-au.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Europe (EU) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-eu.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
India (IN) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-in.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-jp.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Middle East (ME) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-me.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) - AWS Operational
90 days ago
100.0 % uptime
Today
Access and User Management (frontdoor-sg.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand and TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink Operational
90 days ago
100.0 % uptime
Today
Benchmarking Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Automated Data Management Operational
90 days ago
100.0 % uptime
Today
US GovCloud (USGOV) - AWS Operational
90 days ago
100.0 % uptime
Today
Access & User Management (frontdoor-usgov.apptio.com) Operational
90 days ago
100.0 % uptime
Today
Costing, Billing, Demand, TBM Studio Operational
90 days ago
100.0 % uptime
Today
Planning Operational
90 days ago
100.0 % uptime
Today
Apptio BI Operational
90 days ago
100.0 % uptime
Today
Datalink (Classic) Operational
90 days ago
100.0 % uptime
Today
Subscription and Notification Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 28, 2025

No incidents reported today.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
Apptio Scheduled Monthly Maintenance Americas
Completed - The scheduled maintenance has been completed.
Dec 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 08:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our Americas region on the 3rd full weekend of the month from 3:00am to 9:00am ET / 0:00am until 6:00am PT. The indicated Apptio services in the Americas region may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Dec 4, 16:20 UTC
Apptio Scheduled Monthly Maintenance EU and ME regions
Completed - The scheduled maintenance has been completed.
Dec 20, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 02:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our EU and ME regions on the 3rd weekend of the month starting at 2 AM UTC to 8 AM UTC Saturday. The indicated Apptio services in the EU and ME region may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Dec 4, 16:33 UTC
Dec 19, 2025
Apptio Scheduled Monthly Maintenance AU and JP Regions
Completed - The scheduled maintenance has been completed.
Dec 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 15:00 UTC
Scheduled - Apptio will be conducting scheduled maintenance for TBM Studio, Costing, and Billing in our AP and JP regions on the 3rd weekend of the month starting at 02:00 AM AEST (00:00 JST) to 08:00 AM AEST (06:00 JST) Saturday. The indicated Apptio services may be unavailable for part or all of the maintenance window.

Additional information about Apptio Costing and Billing standard maintenance can be found on Community at https://community.ibm.com/community/user/apptio/viewdocument/apptioone-platform-maintenance-sche?CommunityKey=44bcb0d2-5ce6-4504-89eb-019253d3b5d8&tab=librarydocuments
Dec 4, 16:40 UTC
Dec 18, 2025
US Govcloud network maintenance
Completed - The scheduled maintenance has been completed.
Dec 18, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 23:00 UTC
Scheduled - We will be conducting emergency network maintenance required by our vendor in the US Gov region at 6pm EST today, Thursday December 18 (11pm UTC) . The indicated Apptio services in the region may be unavailable or return network errors during the maintenance window. The expected duration is approximately 15 minutes.
Dec 18, 18:03 UTC
Error When Creating Tables/Reports With Japanese or Special Characters
Resolved - We have released a new version to resolve this issue. If you are on R12.11.18 and receive have tables with With Japanese or Special Characters, please work with you CS team to schedule an ad hoc upgrade. Otherwise, you will be upgraded during your regular scheduled upgrade window.
Dec 18, 00:18 UTC
Identified - We have identified the issue and we are working on a fix. If you encounter this issue or need assistance restoring workspace access, please submit a ticket to Support and our team will assist promptly.
Dec 15, 22:58 UTC
Investigating - Impacted Version: R12.11.18
We are aware of an issue in version R12.11.18 where creating a table or report that includes Japanese or other special characters in the name may result in a server error. When this occurs, the associated workspace cannot be opened, and the changes cannot be reverted through the UI.

Our engineering team is actively working on a fix.

If you encounter this issue or need assistance restoring workspace access, please submit a ticket to Support and our team will assist promptly.

We will provide an update as soon as a fix is available.
Dec 15, 18:00 UTC
Dec 17, 2025
US Govcloud network maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 23:00 UTC
Scheduled - We will be conducting emergency network maintenance required by our vendor in the US Gov region at 6pm EST today, Wednesday December 17 (11pm UTC) . The indicated Apptio services in the region may be unavailable or return network errors during part of the maintenance window. The expected duration is approximately 15 minutes.
Dec 17, 21:31 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025
Dec 14, 2025
Azure Credentials expiration potentially causing Scheduled and Ad Hoc Upload/Export Failures in TBM Studio, Including Datalink runs
Resolved - This incident has been resolved.
Dec 14, 15:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 14, 09:18 UTC
Investigating - We are currently investigating this issue.
Dec 14, 08:52 UTC
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